Frequently Asked Questions
Below is a list of questions that are frequently asked by our customers. Please browse these for answers to any questions you may have before contacting us directly. If you do not find an answer to your question, please email us at email@example.com and we will be more than happy to assist you!
Q: How long will my order take to arrive?
A: We process all orders on a first-come-first-serve basis. Typically orders take 1 - 3 business days to process for all orders, however, most orders will be processed and shipped on the following business day after the order is placed. Processing time does not affect shipping time.
Q: I received a tracking number which has not shown any updates, what's the deal?
A: We only send tracking numbers once your order has been shipped. If you have received a tracking number, we no longer have your order and it has been delivered to USPS. Occasionally USPS does not update tracking information which is the most likely cause for this error.
Q: What is the PG/VG ratio of your e-liquid?
A: All of our products are formulated to contain the maximum amount of VG without sacrificing flavor. All ingredients in our liquids other than flavoring are VG based. With this being said, the majority of our e-liquids have a VG ration of 80% and vary slightly in ratio from flavor-to-flavor.
Q: I changed my mind after I placed my order or ordered the wrong flavor and nicotine strength, can you help me?
A: We do our best to make sure orders are processed in a timely manner. As such, if your order has been processed, we are unfortunately unable to make any changes to it. Please take time to carefully review your order before making a payment.
Q: How often are Sample Packs available?
A: Sample packs become available on a first-come-first-serve basis every Sunday at 12pm Central time. There is a quantity of 250 that are available each week and we usually sell out within the 1st day. If you are really wanting to get your hands on these please stop by the site at the beginning of the week!
Q: I received my order but it is incorrect or incomplete, what should I do?
A: We process and fulfill hundreds of orders every day and do our best to make sure you receive exactly what you ordered. If you have received an incorrect order, we would love to make it right for you. Please let us know by sending an email to customer firstname.lastname@example.org. Please include your full name, order number, and a picture of the contents you received.
Q: What is you recommended steeping time/method?
A: We craft all of our liquids by hand in small batches which typically steep for 1 week before bottling. We believe steeping, like taste, is different for each individual customer. If you feel that our e-liquid would benefit from additional steeping, then by all means let it steep.